For businesses with existing PBX or VOIP infrastructure, Clever Voice AI can integrate through SIP trunks or direct connections:Documentation Index
Fetch the complete documentation index at: https://voiceai-docs.theclevermarketing.com/llms.txt
Use this file to discover all available pages before exploring further.
1. SIP Trunk
- How It Works: You share your SIP credentials (server, username, password). Clever Voice AI configures a trunk internally.
- Inbound/Outbound: AI can pick up inbound calls from your PBX or place outbound calls using your existing number ranges.
2. Caller ID Forwarding
- If your PBX already handles call routing, pass the call to Clever Voice AI only when certain conditions are met (like after IVR selection).
3. Hybrid Model
- Some advanced setups keep human agents on your PBX but leverage the AI for high-volume or after-hours calls.
- Example: During business hours, normal agents handle calls. After hours, calls route to the AI assistant via SIP trunk.
4. Things to Note
- SIP sometimes requires opening firewall ports or whitelisting IPs.
- Carrier charges from your PBX provider still apply, plus any Clever Voice AI usage fees.
Tip: Contact support for guidance if you’re new to SIP or PBX integration. We can assist with the config steps.